My Resume

My Resume

An accomplished Industrial Engineer and Data Analyst with demonstrated success in designing and implementing web and database solutions that improve business functionality. Proven ability to implement technologies that eliminate manual processes, reduce cost and increase productivity.

Email: marc@mrcallister.info

Highlights

	Demonstrated capacity to develop and support innovative web and database applications
	Deep understanding of data technologies with focus on business solutions
	Expertise in data mining and report development
	Intuitive thinker with the ability to understand and improve complex processes
	Adept at all stages of system development: requirements definition, design, testing, implementation and support

ASSOCIATE, CLIENT REPORTING

(5/2009 - Present)

Goldman Sachs & Co. - Operations

Salt Lake City, UT

Coordinate with operations teams to prepare and distribute monthly client statements in accordance with established service level agreements. Manage several project-based initiatives including returned mail processing, workflow enhancement and regulatory reporting. Support & develop (as time permits) various reports and automation tools for Salt Lake City departments.

Realized a 38% decrease in returned client statements by developing and imlementing a new Access-based management system.

ASSOCIATE, TECHNICAL SPECIALIST

(12/2007 - 5/2009)

Goldman Sachs & Co. - Operations

Salt Lake City, UT

Provided metrics and analytical support to operations management. Worked extensively with Microsoft Access and Excel developing tools to automate and improve existing processes, save time and reduce operating costs.

		Automation projects implemented during this timeframe resulted in an annual savings of approximately $200,000.
		Developed and instructed a 4-hr Access training workshop for Goldman employees.

AIR PLANNING / OPERATIONS SUPERVISOR

(3/2006 - 11/2007)

United Parcel Service - Industrial Engineering

West Valley City, UT

Responsible for planning air operations in Utah, Idaho and Las Vegas. Supervised an operation at the Salt Lake International Airport. Responsible for 30 hourly employees and 40 vendor employees.

Developed a database system for tracking and analyzing ad-hoc aircraft flights and their associated costs. Used to determine if (or when) different aircraft types are needed. Used company-wide.

IT CONSULTANT

(2000 - 2006)

Callister Code Creations - Owner/Developer

Tooele, UT

On a part-time basis, I assisted small companies with web and database solutions. Services included web and database development utilizing Microsoft Access, SQL Server and MySQL Databases.

See "Show and Tell" section for examples.

IT INSTRUCTOR

YEARS EMPLOYED (3/2005 - 3/2006)

ITT Technical Institute

Murray, UT

Instructed database development courses designed to introduce students to relational database design and implementation. Topics included data analysis, relational modeling, SQL programming, optimization techniques and database administration.

Developed curriculum for a 10-week database course including lecture materials, student assignments and lab activities.

AIR/HUB PLANNING SPECIALIST

YEARS EMPLOYED (10/2002 - 3/2006)

United Parcel Service - Industrial Engineering

West Valley City, UT

Contributed to the planning of air and hub operations in Utah, Idaho and Las Vegas. Performed tasks such as: volume forecasting, work measurement, schedule maintenance, holiday and contingency planning, process analysis, and the creation of master operating plans.

Created an Access tool to project package volume for sort operations. Increased forecast proficiency to over 95%. Utilized by operations company-wide.

DATA SPECIALIST

YEARS EMPLOYED (12/1999 - 10/2002)

United Parcel Service - Industrial Engineering

West Valley City, UT

Designed and implemented custom database reporting systems using Microsoft Access, SQL Server and Visual Basic. Executed ad-hoc and data mining requests from various departments and functions.

		Developed a back-end system to feed an online "Balanced Scorecard" reporting application. Used daily by operations to track and improve upon key business elements.

		Created a data warehouse using SQL Server. Currently houses several million records, providing numerous departments with critical information previously unavailable.

WEB DEVELOPER

YEARS EMPLOYED (4/1998 - 12/1999)

United Parcel Service - Industrial Engineering

West Valley City, UT

Developed and maintained a company Intranet servicing Utah and Idaho. Utilized HTML, Active Server Page (ASP) and Cold Fusion (CFM). Most projects involved integration with SQL Server and Microsoft Access databases.

		Created an online inventory tracking system. Used to track and manage all computer hardware and software in Utah and Idaho.

		Developed an online testing system used to determine the skill level of job applicants.

		Developed a database tool for tracking airport employee skills and their required training and certifications. Adopted for use company-wide.

ADMINISTRATIVE ASSISTANT

YEARS EMPLOYED (7/1997 - 4/1998)

United Parcel Service - Customer Service Center

West Valley City, UT

Assisted in preparing weekly employee schedules, arranging employee vacations, and creating and analyzing reports using Microsoft Excel and Microsoft Access. Gained valuable verbal and written communication skills.

Developed an Access tool used to quickly identify the location of an employee within the call center.

CUSTOMER SERVICE

YEARS EMPLOYED (10/1996 - 7/1997)

United Parcel Service - Customer Service Center

West Valley City, UT

Worked with UPS customers, assisting them with questions and concerns. Became well acquainted with reporting and communication systems. Gained valuable interpersonal skills by dealing with a wide variety of customer situations.

INVENTORY SPECIALIST

YEARS EMPLOYED (9/1993 - 10/1996)

Franklin Covey

West Valley City, UT

Responsible for receiving and managing inbound inventory. Maintained the inventory system and managed records for accounting and purchasing departments. Handled inventory requests made by internal manufacturing divisions. Became a proficient fork lift and pallet jack operator.

MASTER OF BUSINESS ADMINISTRATION IN TECHNOLGOY MANAGEMENT

CURRENTLY ENROLLED

Westminster College (Currently hold a 4.0 GPA)

Salt Lake City, UT

BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY

YEAR COMPLETED (2003)

University of Phoenix (Graduated with a 4.0 GPA)

Salt Lake City, UT

ASSOCIATE OF SCIENCE DEGREE

YEAR COMPLETED (1998)

Salt Lake Community College

Salt Lake City, UT

MICROSOFT CERTIFIED PROFESSIONAL

YEAR COMPLETED (1999)

ExecuTrain of Utah

Midvale, UT

OPERATING SYSTSMS / SOFTWARE

Windows Platform / Microsoft Office, Adobe Photoshop

WEB DEVELOPMENT

HTML, Active Server Page (ASP), PHP, Cold Fusion (CFM), Cascading Style Sheets (CSS), IIS

DATABASE

Microsoft Access, SQL Server, MySQL / Relational Data Modeling, Data Analysis, Data Warehousing

PROGRAMMING / SCRIPTING LANGUAGES

Visual Basic, VBScript / VBA, JavaScript, SQL

MISCELLANOUS

Networking (Microsoft-based), Computer Hardware, Trouble-shooting skills

Bilingual: Spanish Language (Speak, Read, Write)
Martial Arts: Kenpo / Aikido - 1st degree Black Belt
Musician: Pianist, Trumpet Player and Vocalist
Outdoor Activities: Camping, Hiking, etc.

Served an LDS Mission to Puerto Rico (1991-1993)
Proven determination and dependability in the workplace
Strong desire to succeed and expand knowledge

Available upon request

Please view the Show and Tell section.


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	Last Updated: 04/11/2010